Refund Policy

Refund eligibility depends on the cancellation and refund policy applicable to the booked travel service. Refunds may be available for:

• Refundable flight tickets, subject to airline fare rules.
• Refundable hotel reservations, subject to the hotel's cancellation policy.
• Eligible holiday packages, in accordance with the package terms.
• Visa assistance service fees only where expressly stated in the applicable service agreement.
• Other travel services where the supplier permits a refund.

Flight ticket refunds are governed entirely by the airline's fare conditions. The refundable amount may be affected by:

• Airline cancellation charges.
• Fare rules and ticket conditions.
• No-show penalties.
• Taxes refundable under applicable regulations.
• Airline administrative fees.
• Any applicable MegaYatra.com service charges, where disclosed.

Refund approval remains subject to confirmation by the respective airline.

Hotel booking refunds are processed according to the cancellation policy selected at the time of booking. Refund eligibility depends on factors including:

• Free cancellation deadlines.
• Non-refundable room rates.
• No-show policies.
• Early departure policies.
• Supplier-specific cancellation terms.

Hotels reserve the right to approve or reject refund requests in accordance with their published policies.

Refunds for holiday packages depend on:

• The package cancellation terms.
• Payments already made to third-party suppliers.
• Transportation arrangements.
• Accommodation policies.
• Seasonal or promotional conditions.

Cancellation charges may increase as the departure date approaches.

MegaYatra.com provides visa assistance and documentation support. Unless otherwise stated in a separate written agreement, service fees for visa consultation, documentation review, appointment scheduling, and administrative assistance are generally non-refundable once the service has commenced.

Government visa fees, embassy charges, VFS service fees, biometric charges, courier fees, and third-party charges are subject to the refund policies of the relevant authority or service provider.

To request a refund, customers should contact MegaYatra.com through our official support channels and provide:

• Booking reference number.
• Passenger or guest name.
• Reason for cancellation or refund request.
• Supporting documents, if required.

Incomplete requests may delay the refund process.

Once a refund has been approved by the relevant supplier, MegaYatra.com will initiate the refund through the original payment method wherever possible. Actual processing time depends on:

Refunds may take several business days or longer depending on the supplier and payment provider.

Approved refunds are generally issued to the original payment method used during booking. Where this is not possible due to technical or regulatory reasons, MegaYatra.com may request an alternative payment method in accordance with applicable laws.

Unless otherwise specified:

• Platform or convenience fees charged by MegaYatra.com are generally non-refundable.
• Payment gateway charges, processing fees, and administrative service fees may not be refundable.
• Any supplier-imposed cancellation charges will be deducted from the refundable amount where applicable.

Refunds arising from extraordinary circumstances, including but not limited to natural disasters, severe weather, pandemics, government travel restrictions, political unrest, airport closures, strikes, or other force majeure events, will be processed in accordance with the policies of the respective travel supplier.

Customers are encouraged to contact MegaYatra.com before initiating a payment dispute or chargeback with their bank or card issuer. Unnecessary chargebacks may delay the resolution process and could affect ongoing bookings.

MegaYatra.com reserves the right to verify customer identity, payment information, and booking details before processing any refund request. Refunds may be declined or delayed if fraudulent activity, unauthorized transactions, or misuse of the platform is suspected.

MegaYatra.com acts as an intermediary between customers and travel service providers. We are not responsible for refund decisions made by airlines, hotels, tour operators, visa authorities, or other third-party suppliers. Our responsibility is limited to facilitating refund requests in accordance with the applicable supplier policies.

MegaYatra.com reserves the right to amend or update this Refund Policy at any time without prior notice. The latest version will be published on megayatra.com, and continued use of our services constitutes acceptance of the updated policy.